When considering the implementation of a chatbot, one of the key decisions is whether to choose an AI-powered chatbot or a rule-based (scripted) chatbot. Each has advantages depending on your goals, budget, and user needs. Rule-Based Chatbots These bots follow predefined flows and answer only what they’re programmed to handle. They’re ideal for: Pros: Easy […]
Public administrations are under pressure to modernize and simplify communication with citizens. Long phone waits, confusing websites, and limited office hours are barriers to transparency and trust. Chatbots offer a smart solution. Deployed on municipal websites or messaging platforms, chatbots can guide users through administrative procedures, provide instant answers, and direct people to the right […]
Customer expectations have changed. They want immediate answers, 24/7 availability, and personalized support. Traditional customer service teams often struggle to meet this demand—this is where chatbots come in. Chatbots are AI-driven or rule-based systems that simulate human conversations. When integrated into websites, messaging apps, or social media platforms, they can handle a wide range of […]
In the fast-paced digital era, standing still means falling behind. Technologies evolve, platforms update, and consumer behaviors shift — often overnight. For businesses and professionals alike, continuous training in digital skills is no longer a luxury, but a necessity for growth, competitiveness, and resilience. 1. Digital Transformation Requires Evolving Mindsets Digital transformation is not just […]